Road Warriors Paralegal Services ("Road Warriors" or "the Company"), provides a complete range of services to customers, including traffic ticket defence, pardon and waiver services and membership programs for traffic defence.
Road Warriors has long been committed to maintaining the accuracy, confidentiality, security and privacy of customers' and employees' personal information.
Principle 1 - Accountability
Road Warriors is responsible for personal information under its control. Road Warriors's privacy officer is accountable for the Company's compliance with the Road Warriors Privacy Code.
Principle 2 - Identifying Purposes for Collection of Personal Information
Road Warriors shall identify the purposes for which personal information is collected at or before the time the information is collected.
Principle 3 - Obtaining Consent for Collection, Use or Disclosure of Personal Information
The knowledge and consent of a customer or employee are required for the collection, use, or disclosure of personal information, except where inappropriate.
Principle 4 - Limiting Collection of Personal Information
Road Warriors shall limit the collection of personal information to that which is necessary for the purposes identified by the Company. Road Warriors shall collect personal information by fair and lawful means.
Principle 5 - Limiting Use, Disclosure, and Retention of Personal Information
Road Warriors shall not use or disclose personal information for purposes other than those for which it was collected, except with the consent of the individual or as required by law. Road Warriors shall retain personal information only as long as necessary for the fulfillment of the purposes for which it was collected.
Principle 6 - Accuracy of Personal Information
The personal information Road Warriors maintains shall be as accurate, complete, and up-to-date as is necessary for the purposes for which it is to be used.
Principle 7 - Security Safeguards
Road Warriors shall protect personal information through the use of security safeguards appropriate to the sensitivity of the information.
Principle 8 - Openness Concerning Policies and Practices
Road Warriors shall make readily available to customers and employees specific information about its policies and practices relating to its management of personal information.
Principle 9 - Customer and Employee Access to Personal Information
Road Warriors shall inform a customer or employee of the existence, use, and disclosure of his or her personal information upon request and shall give the individual access to that information. A customer or employee shall be able to challenge the accuracy and completeness of the information and have it amended as appropriate.
Principle 10 - Challenging Compliance
A customer or employee shall be able to address a challenge concerning compliance with the above principles to the person accountable for Road Warriors's compliance with this Code.
The ten principles that form the basis of the Road Warriors Privacy Code are interrelated and Road Warriors shall adhere to the ten principles as a whole. Each principle must be read in conjunction with the accompanying commentary.
The scope and application of the Road Warriors Privacy Code are as follows:
collection - the act of gathering, acquiring, recording, or obtaining personal information from any source, including third parties, by any means.
consent - voluntary agreement with the collection, use and disclosure of personal information for defined purposes. Consent can be either expressed or implied and can be provided directly by the individual or by an authorized representative. Expressed consent can be given orally, electronically or in writing, but is always unequivocal and does not require any inference on the part of Road Warriors. Implied consent is consent that can reasonably be inferred from an individual's action or inaction.
customer - an individual who uses, or applies to use, Road Warriors's services or otherwise provides personal information to Road Warriors in the course of the Company's commercial activities.
disclosure - making personal information available to a third party.
employee - an employee or pensioner of Road Warriors, and for the purpose of this Code only, includes independent and other contractors performing services for and within Road Warriors.
personal information - information about an identifiable individual but not aggregated information that cannot be associated with a specific individual.
For a customer, such information includes credit information, billing records, service, and any recorded complaints.
third party - an individual other than the customer, or the customer's agent, or organization outside Road Warriors.
use - the treatment, handling, and management of personal information by and within Road Warriors.